PRODUCT INFORMATION
Here are some of the features that make this ceramic mug particularly great:
CARE INSTRUCTIONS FOR YOUR MUG
We DO NOT recommended washing your mug in the dishwasher, so please wash by hand in warm soapy water.
SIZING
This ceramic mug holds 15 oz. of liquid and is 4.5” tall.
PROCESSING & SHIPPING TIMES
Customized items take 7-10 to process and ship. We are not responsible for lost, stolen packages, nor are we responsible for delays because of the shipping provider.
Winks Design Studio U.S. Shipping Policy
Thank you for shopping at Winks Design Studio. All orders from Winks Design Studio are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our team at Winksdesignstudio@gmail.com.
Where We Ship
Winks Design Studio offers shipping to all USA states, territories, and even APO/FPO addresses.
Processing
We process orders during our normal business hours Monday-Friday 8:00-5:00.
We make every effort to fulfill orders as quickly as possible and ALWAYS in the order they were received.
| Collection | Processing Time | ||
|
WDS T-shirt Line
|
3-5 business days processing time | ||
|
Jewelry Line
|
1-3 business days processing time | ||
|
Sweatshirts
|
3-5 business days processing time | ||
|
Bags
|
1-3 business days processing time | ||
|
Stickers
|
1-3 business days processing time | ||
|
Tumblers & Mugs
|
3-5 business days processing time | ||
|
Phone Cases
|
1-3 business days processing time | ||
|
Hand Painted
|
3-5 business days processing time | ||
|
Custom Logo Gear
|
2-3 Weeks processing time | ||
|
Custom Logo Creation
|
2-3 Weeks processing time | ||
|
3-5 business days processing time |
Shipping Rates & Timing
Winks Design Studio has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Tracking Your Order
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at Winksdesignstudio@gmail.com.
Lost, Stolen, or Damaged Orders
We are not responsible for lost or stolen packages, nor are we responsible due to delays caused by the shipping provider. Please ensure that you enter your shipping address correctly and are there to receive your package.
How to Contact Us
If you have any questions or concerns regarding your order or the shipping options available, please contact us at Winksdesignstudio@gmail.com.
ALL SALES ARE FINAL. We do not accept cancellations, exchanges or returns.
You can always contact us for any questions at winksdesignstudio@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and get you a replacement or store credit if replacement is unavailable. Email us within 7 days with your order number, name, and issue!
We are not responsible for lost, stolen, or damaged packages you must work with the shipping provider.
Our shop offers exclusive, hand-drawn designs created by us with love and precision. No generic or purchased designs allowed. Each item is unique and made with care, ensuring a personal touch and high quality. Buy with confidence knowing your purchase is one-of-a-kind and handmade. All of our designs are protected by copyright law and may not be copied or reproduced without our permission.
Help us spread the love by sharing our products with your friends. As a small business, we rely on word-of-mouth and your support to reach a wider audience. By sharing our handmade and hand-drawn designs, you're helping us continue to create unique products that people will love. Your support means everything to us, and we appreciate every effort to help us grow. Thank you for being a part of our community and helping us spread the love!
